FREQUENTLY ASKED QUESTIONS
We locate and provide the best quality vehicles available in China and then ship to any country in the world
How do I buy a car that you advertised?
First, give us a call or send us an inquiry. You can find us on Alibaba’s website, Facebook, Tiktok, INS and our Era Star Auto website. We will guide you through our business terms and the range of payment options available.
What do your prices include?
Our prices are FOB prices from China, which include all expenses related to delivering the car to the port and preparing it for shipment, such as inland transportation, handling, and packaging fees. However, they do not include the cost of ocean freight, rail, or overseas road transport to your destination country, nor any import duties, taxes, or other charges that may apply upon arrival.
Are there any checks carried out on the car prior to delivery?
Yes. We secure the car at our showroom HQ and give it a full inspection to ensure there are no damages and the car received is to the correct specification. Images of the car are then sent to the client with matching chassis numbers to confirm the car is delivered.
Which countries do you Export to?
We can export to any country where there is a legal law to import vehicle from China. We do specialize in exporting to regions such as Central Asia, Russia, Southeast Asia, the Middle East, and Africa.
What are CIF and FOB prices?
CIF stands for (Cost+Insurance+Freight) it covers freight, port to port insurance and other costs of freight. FOB price stands for (Free on board price); it means that the price does not include insurance, Freight and Inspection charges.
Can I request a vehicle you haven’t advertised as stock?
If you want to purchase a vehicle which is not listed in our available stock then you can email us at [email protected] The enquiry will be sent directly to our sales team who will then follow it up. We will then check with our network of car dealers across the China ensuring we obtain very Competitive/Cheap prices for the car we are looking for.
How would my car be delivered to port?
We use a reputable logistics company to deliver our cars to port. Cars are not driven unless agreed with the customer.
Can you arrange for the transport and shipping?
Yes – part of the service that we offer is inland transport and shipping to your port of choice anywhere in the world.
How is the shipment arranged?
Upon receipt of your payment, we will arrange booking of your vehicle for shipping on the next available vessel. All shipping documents will be first sent by email and then sent by courier to you after the vessel sails. This is to ensure your documents will arrive before the ship arrives at your selected port.
What are your office hours?
Our Office hours are 8:30am – 5:30pm, Monday to Saturday. But our sales staff can respond to enquiries outside of office hours if they are able to.
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